Refund policy
Return and Refund Policy — Showlu Fashion Store
Thank you for shopping with Showlu Fashion Store. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
30-Day Return Window We accept returns within 30 days of the delivery date for eligible items. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Not a final sale or non-returnable item
Non-Returnable Items The following items cannot be returned:
- Intimate apparel and swimwear (for hygiene reasons)
- Items marked as final sale
- Gift cards
- Downloadable products
How to Start a Return To initiate a return, contact us at support@showlufashionstore.com or +1 (728) 219-5389 with your order number and reason for return. We will provide return instructions within 1–2 business days.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Exchanges We replace items that are defective or damaged. If you need an exchange, contact us at support@showlufashionstore.com with photos of the damaged item.
Late or Missing Refunds If you haven't received your refund after 10 business days, first check your bank account, then contact your credit card company. If you still have not received it, contact us at support@showlufashionstore.com.
Return Shipping Costs Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns.
Contact Us For any questions about returns or refunds, contact us at:
- Email: support@showlufashionstore.com
- Phone: +1 (728) 219-5389
- Hours: Monday–Friday, 9AM–6PM EST
- Choosing a selection results in a full page refresh.