Refund policy
Return and Refund Policy — Showlu Fashion Store
Thank you for shopping with Showlu Fashion Store. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Have an Issue? Contact Us First If you have any concern with your order, please reach out to us before filing a dispute with your bank or card issuer. We're committed to making things right — contact us at support@showlufashionstore.com or by text at +1 (728) 219-5389 and we will respond within 1–2 business days.
Order Confirmation Upon placing an order, you will receive an order confirmation email to the address provided at checkout. This serves as your proof of purchase. If you did not receive a confirmation, please check your spam folder or contact us.
30-Day Return Window We accept returns within 30 days of the delivery date for eligible items. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Not a final sale or non-returnable item
Exchanges We offer exchanges for defective or damaged items, as well as size exchanges on eligible apparel. To request an exchange, contact us at support@showlufashionstore.com with your order number, the item you'd like to exchange, and photos if the item is damaged. We will respond within 1–2 business days.
Non-Returnable Items The following items cannot be returned:
- Intimate apparel and swimwear (for hygiene reasons)
- Items marked as final sale
- Gift cards
- Downloadable products
How to Start a Return To initiate a return, email us at support@showlufashionstore.com or text us at +1 (728) 219-5389 with your order number and reason for return. We will provide return instructions within 1–2 business days.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Late or Missing Refunds If you haven't received your refund after 10 business days, first check your bank account, then contact your credit card company. If you still have not received it, email us at support@showlufashionstore.com.
Return Shipping Costs Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns.
Contact Us For any questions about returns or refunds, reach out to us at:
- Email: support@showlufashionstore.com
- Text: +1 (728) 219-5389
- Hours: Monday–Friday, 9AM–6PM EST